Our terms of service


The following documents outline the terms of service for using GoCardless. You should read through these terms before using GoCardless.

If you have any questions about our terms of service, then please get in touch by emailing help@gocardless.com or calling 020 8338 9537. Customers can also find more details about our transaction structure in our FAQ.

Website terms of use

The terms on which you may make use of our website

Merchant agreement

The terms of use for collecting payments via GoCardless

Partner agreement

The terms of use for helping others collect via GoCardless

Connected merchant agreement

The terms of use for using GoCardless with Integration Partners

Restricted activities

Activities you can't collect payments via GoCardless for

Privacy notice

Our practices when handling your personal data

Contact us

Sales Contact sales +44 20 8338 9539

Support Request support +44 20 8338 9540

Seen 'GoCardless LTD' on your bank statement? Learn more

GoCardless Ltd., Sutton Yard, 65 Goswell Road, London, EC1V 7EN, United Kingdom

GoCardless (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services.